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product support

Special Cleaning InstructionsTroubleshooting Limited Lifetime Warranty

Graber Special Cleaning Instructions

graber special cleaning instructions

CELLULAR SHADES

 Mild detergents–such as Woolite–spot removers, and dry cleaning may harm your cellular shades. Dusting and vacuuming are recommended for monthly maintenance. Spot clean with mild soap. For deep stains or soil, contact a cleaner from the certified network of ultrasonic cleaners. To locate a certified window treatments cleaner in your area, visit blindcleaners.biz 

SHEER AND LAYERED SHADES

 Dust regularly with a feather duster, vacuum with low suction or blow away dust with a hair dryer on a cool setting. Static may occur in dry conditions. If the front and back panels appear to cling together, an anti-static product may be used to eliminate the static buildup.

VINYL VERTICAL BLINDS

 Vinyl vanes may be removed and immersed in water for cleaning. To eliminate static electricity, coat the vanes with a thin layer of mild detergent.

SHEER VERTICAL BLINDS

 Sheer fabrics are steam pressed during the manufacturing process, but may need to be re-steamed at a low temperature before hanging. Do not iron out the permanent pleats, and be sure to remove the fabric from the vanes before steaming.

Sheer fabrics are machine washable. Use the gentle cycle with warm water and a mild detergent; avoid chlorine bleach, if possible. Hang damp fabric on the louvers and reshape them. To dry, keep the louvers in the open position.

NATURAL SHADES

Occasional light vacuuming with a brush attachment will keep shades clean. DO NOT use water or liquid cleaners.

WOOD BLINDS

 For blinds with painted and stained finishes, clean with spray polish or Pledge® and a soft cloth. For best results, never use water on any wood products.

FABRIC WINDOW TREATMENTS

 Spot cleaning is not recommended for fabric window treatments. They should not be cleaned with water, club soda, soaps, or cleansers. It is recommended that all fabric products be cleaned by a professional drapery cleaner or dry cleaner with specific experience in decorative fabric window treatments.

For regular maintenance of your fabric window treatments, use the brush attachment on your vacuum and run it lightly over the treatments, including up and down the folds on draperies, to remove dust and particles. If draperies need more thorough cleaning, have them professionally cleaned.

SHUTTERS

 If more thorough cleaning than dusting and vacuuming is necessary, use a mild detergent diluted in water to a 5% solution and apply with a cotton cloth. Rinse the area with plain water to remove any detergent residue and dry with a cloth.

MOTORIZED SHADE REMOTE CONTROLS

 Do not submerge or spray cleaners directly on remote. Lightly wipe the plastic surfaces of your remotes with a mild soap solution using a dampened cloth.

Troubleshooting downloads

For additional support and videos please visit https://www.graberblinds.com/customer-support/troubleshooting/

multiple-brands-motorization-RTS-owners-manual (pdf)Download
Graber- motorized-shades-owners-manual (pdf)Download
graber-motorization-app-troubleshooting-guide (pdf)Download

Limited lifetime warranty

limited lifetime warranty

Whats Covered

 

  • Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed
  • All internal mechanisms, components, and brackets
  • For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2" horizontal vinyl blinds slats, and vertical blinds vanes
  • For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
  • Repairs under this warranty will be made with like or similar parts

Whats Not Covered

  •  Normal wear and tear
  • Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
  • Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
  • Slight color variation; natural variations in color, grain, or weave of natural materials
  • Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
  • Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
  • Unfinished cornices and valances; Palladian shelves
  • Fabric used for “Customer's Own Material” orders

How to Obtain Warranty Service

 To learn more about warranty claims, common questions or product support, contact us.

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